Frequently Asked Questions

Yes, name changes are allowed for most bookings. Please contact us at least 24 hours in advance to update the reservation details.

We have a credit or date change policy. Instead of cash refund, the hotel offers credit for future stays or change of dates. Cancellation up to same day before 10:00AM grants a credit valid for 6 months. 

In some cases, where this is not applicable, ex when guests book via the website or online, the guest receives a portion of the payment back depending on how early they cancel. Late cancellations or no-shows may incur a charge equal to one night’s stay. Please refer to your specific booking confirmation for details.

We prefer payment in Tanzanian Shillings (TZS), but we may accept major foreign currencies like USD or EUR at the current exchange rate, depending on the amount and availability.

Absolutely. We provide printed receipts and tax invoices upon request, whether for personal use or business reimbursement.

Yes, a valid credit card is required to guarantee your booking. However, you may choose a different method of payment when you check in or check out.

We typically require payment at check-in. However, for long stays or large bookings, we may request a deposit or advance payment before arrival.

Yes, but the guest staying must present valid ID and the booking confirmation at check-in. If someone is paying on your behalf, a pre-payment link can be sent with an invoice to pay with a credit card. For corporates, we require a signed agreement between us and terms of payment will be followed accordingly for all reservations.

Yes, complimentary high-speed Wi-Fi is available throughout the hotel, including guest rooms, lobby, and lounge areas.

Our hotel offers a wide range of amenities to ensure a comfortable and convenient stay for our guests. These include:

• Complimentary high-speed Wi-Fi throughout the property
• Air-conditioned rooms with en-suite bathrooms
• 24-hour front desk and concierge services
• Daily housekeeping and in suite washers
• Dry cleaning is available upon request or fill out the form in your suite
• Secure Free parking
• Airport shuttle service (on request)
• Fitness Gym and Rooftop Swimming pool
• Backup generator for uninterrupted power supply

We also offer tailored services for business travelers and long-stay guests including;

• On call doctor and trainer
• Free delivery when ordering from Comfort pharmacy
• Resident chef available – requests need to be made before 14:00 for this service
• Get fresh fruits and vegetables delivered by informing front-desk.
• Order from Resto Restaurant up to 2:00AM
• Bike sharing program free for all our guests

We offer complimentary or paid shuttle service to and from the airport. Please check with the front desk for availability and schedules. One-way fair is usually around $25-$30.

Yes. Breakfast is inclusive for most guests. Unless negotiated otherwise with respective corporate companies.

Check-in starts at 14:00. Check out is at 11:00 AM.

Yes, hotel staff may enter rooms for housekeeping, maintenance, or emergencies with your permission. We respect guest privacy and aim to notify guests whenever possible. Please put the DO NOT DISTURB sign at the back of the door whenever you do not want any interruptions or disturbances during your stay.

Yes, the hotel reserves the right to refuse or cancel a reservation if a guest violates terms, provides false information, or in cases of misconduct.

Pets are not allowed at this time, unless they are certified service animals.

Our apartment complex is a non-smoking property. A cleaning fee will apply if smoking is detected in guest rooms or restricted areas. However, our rooftop can be used by guests as a smoking area.

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Absolutely! Our front desk or concierge team is happy to assist with reservations and personalized recommendations based on your interests.

Yes, we can help you book city tours, nature hikes, boat excursions, and cultural experiences through trusted local partners.

Yes, Coco Beach, also known as Oysterbay Beach, is one of the most popular public beaches in Dar es Salaam, Tanzania, located along the scenic Msasani Peninsula. It offers a vibrant and relaxed coastal experience just a short drive from the city center. the nearest beach is just a few minutes away by car or a short walk.

• Public Access: It’s a free, open-access beach where both locals and tourists come to relax, especially on weekends and public holidays.
• Local Vibe: Coco Beach is known for its lively atmosphere with street food vendors, live music, and sometimes spontaneous beach parties.
• Sunsets: The beach is west-facing, offering some of the best sunset views in Dar es Salaam.
• Recreation: Visitors often engage in jogging, football, short range shooting, swimming (though the waters are sometimes rough), or simply lounging with friends and family.
• Safety & Cleanliness: While popular, it can get crowded and littered during peak times. Visitors are advised to be cautious with valuables.
• Nearby Attractions: Close to upscale areas like Masaki and Msasani, with cafes, bars, and restaurants nearby.

📝 Note: Swimming is allowed, but there are no lifeguards on duty and ocean conditions can vary. It’s more of a social and cultural hangout than a resort-style beach.

Our hotel is ideally situated in the heart of Dar-es-Salaam’s vibrant waterfront district, surrounded by some of the city’s finest restaurants, lively beachfront bars, and family-friendly parks. Just minutes from the bustling Slipway complex, guests have easy access to upscale shopping, dining, coffee shops, and excursions to Bongoyo Island. With fast food options, international supermarkets, the city’s best nightclubs and the country’s 1^st and only Bar/brewery nearby, every convenience is at your doorstep.